Terms and Conditions

1. Introduction

By accessing and using this booking service, you agree to the terms and conditions set forth in this document. These terms apply to all bookings made through our platform and are designed to protect your rights as a customer, as well as to ensure clarity in all interactions with us.

2. Booking Process
  • You authorize a $1 charge for card verification at the time of booking. This is a temporary authorization and no other charges will be applied until your booking is confirmed.
  • Once your booking is confirmed, you will receive an email with full booking details, including the deposit amount, remaining balance, and any applicable cancellation policy.
3. Modifications and Cancellations
  • Modifications to your booking, including date changes, name changes, or changes in the number of rooms, can be made at no extra cost up to 14 days before your stay.
  • Cancellations are allowed in part or in full, depending on the specific terms of your booking request. Details of your cancellation terms will be provided in the booking confirmation email.
  • Group bookings (9+ rooms) may have different cancellation terms, depending on the hotel’s policy, which will be outlined in the booking confirmation.
4. Payment Terms
  • After your booking is confirmed, any required deposit and remaining balance will be detailed in your confirmation email. Full payment will be processed according to the terms outlined.
  • You are responsible for ensuring that the payment method provided has sufficient funds to cover the deposit and any additional charges.
5. Data Privacy and Compliance
  • We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act, and the California Consumer Privacy Act (CCPA).
  • By using our service, you consent to the collection, processing, and storage of your personal data as outlined in our Privacy Policy.
  • Your data will not be shared with third parties unless necessary for fulfilling the booking (such as with hotels or payment processors), and all data sharing will be conducted in compliance with applicable privacy laws.
6. Dispute Resolution
  • In the event of a dispute, please contact our customer service team for resolution. We aim to address any issues in a timely and fair manner.
  • If a dispute cannot be resolved amicably, the laws of your jurisdiction will apply.
7. Governing Law
  • This agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the booking is made or in accordance with the hotel’s location.
Cancellation Policy

1. No-Fee Modifications
  • You may modify your reservation, including changes to dates, guest names, or the number of rooms, at no extra charge if these modifications are made up to 14 days before check-in.
2. Flexible Cancellation Terms
  • Depending on your booking, full or partial cancellations may be allowed. You will not be charged until your booking is confirmed, and specific cancellation terms will be provided to you in the confirmation email.
  • You must notify us of any cancellation at least 14 days prior to check-in to avoid any penalty charges. Cancellations made within 14 days of check-in may incur a fee,
3. Group Booking Terms
  • Group bookings of 9 or more rooms are subject to separate terms and conditions based on the hotel's group policy. You will be informed of these terms when your group booking is confirmed.
4. Refunds
  • If your booking is eligible for a refund, the refund will be processed using the original payment method within 14 business days of your cancellation request.
  • Any service charges, taxes, or additional processing fees associated with the booking are non-refundable unless otherwise stated in the confirmation email.
5. Non-Refundable Deposits
  • Some bookings may require a non-refundable deposit. The deposit terms will be disclosed to you before the final booking confirmation.
  • In the event of a cancellation after the booking is confirmed, this deposit may not be refunded unless otherwise stated in the specific terms of your booking.
6. Force Majeure
  • We are not responsible for cancellations or modifications due to events beyond our control, including but not limited to acts of God, natural disasters, government regulations, or strikes. In such cases, we will work with the hotel to offer a resolution based on the specific situation.
Privacy Compliance (GDPR, UK Data Protection Act, CCPA)
  • GDPR and UK Data Protection Act: You have the right to request access to the personal data we hold about you, correct any inaccuracies, or request the deletion of your data. Please contact our data protection officer for any inquiries. We process personal data in compliance with applicable data protection laws and ensure that your data is stored securely.
  • CCPA: If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal data is being collected about you, the right to request deletion of your data, and the right to opt out of the sale of your personal information. We do not sell your personal information, and you may request access or deletion of your personal data by contacting us at [contact information].
Additional Considerations
  1. Data Sharing and Transfers:
    • Personal data may be shared with third-party processors (such as hotels and payment gateways) for the purpose of fulfilling your booking. We ensure all third parties comply with applicable data protection regulations.
  2. Right to Withdraw Consent:
    • You may withdraw consent for data processing at any time by contacting us. However, this may impact our ability to fulfill your booking.
  3. Cookies and Tracking:
    • Our website uses cookies to improve user experience and collect usage data. For more information, please refer to ou